Privacy Policy

bbwin is committed to protecting the privacy and personal data of all users who access our online casino and sports betting platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have as a registered player or visitor based in Bangladesh.

By creating an account or using any feature of the bbwin platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately and contact our support team.

When you register or use the bbwin platform, we may collect several categories of personal information. This data is collected to provide you with a safe, compliant, and enjoyable gaming experience. The types of information we collect include:

• Identity information: full name, date of birth, national ID or passport number, and profile photo where required for KYC verification.
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: deposit and withdrawal transaction records, bKash or Nagad mobile banking references, and payment method details (no full card numbers are stored by bbwin directly).
• Technical information: IP address, device type, browser type, operating system, session duration, and pages visited on the bbwin platform.
• Gameplay data: bet history, game session records, bonus usage, and win/loss history for responsible gaming monitoring and account management.

We collect this information directly from you at the time of registration, through your ongoing use of our platform, and automatically via cookies and analytics tools embedded in our site.

bbwin uses the personal information it collects strictly for legitimate purposes related to the operation of our online casino and sports betting platform. Specifically, your data may be used for:

• Account registration, identity verification (KYC), and age verification to ensure all players are 21 years of age or older.
• Processing deposits, withdrawals, and payment transactions through mobile banking services such as bKash, Nagad, and Rocket.
• Providing personalized customer support, resolving disputes, and responding to account inquiries via email or live chat.
• Sending promotional communications, bonus offers, and platform updates — only to users who have opted in to receive such communications.
• Monitoring gameplay for responsible gaming compliance, detecting problem gambling patterns, and enforcing self-exclusion or deposit limit requests.
• Fraud prevention, security monitoring, and compliance with applicable legal obligations including anti-money laundering (AML) requirements.

bbwin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognise you between sessions, remember your preferences, and analyse how our site is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

The types of cookies we use include essential site cookies required for core platform functionality, analytical cookies that help us understand user behaviour and improve our services, and preference cookies that remember your language and display settings. We do not use advertising or retargeting cookies from third-party ad networks.

bbwin does not sell, rent, or trade your personal data to third parties for commercial purposes. However, we may share necessary information with trusted partners strictly under the following limited circumstances:

• Payment processors and mobile banking partners (including bKash, Nagad, Rocket, and Upay) who need transaction data solely to complete your deposit or withdrawal requests.
• Third-party game content providers (such as Pragmatic Play, Evolution Gaming, and Spribe) who may receive session identifiers to deliver game content — but not your full personal profile.
• Regulatory or law enforcement authorities where disclosure is legally required or necessary to prevent fraud, protect user safety, or comply with a valid legal request.

Any sharing of your data with third parties is governed by data processing agreements that require those parties to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

bbwin applies industry-recognised technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our platform employs 256-bit SSL encryption for all data transmissions, secure server infrastructure with access controls, regular security audits, and encrypted storage for sensitive account data.

While we take every reasonable precaution to safeguard your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights, bbwin will notify affected users within a reasonable timeframe and take immediate steps to contain and remediate the incident.

All financial transactions on the bbwin platform — including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, as well as withdrawals — are processed through encrypted and secure payment channels. bbwin does not store full card numbers, CVV codes, or complete mobile banking credentials on its servers. Payment references and transaction IDs are retained solely for dispute resolution, fraud prevention, and legal record-keeping purposes.

We strongly advise all bbwin users never to share their mobile banking PIN, OTP codes, or account passwords with anyone — including bbwin customer support staff. bbwin representatives will never ask for your full password or OTP over email, chat, or phone.

As a registered user of the bbwin platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address provided at the bottom of this page:

• Right of Access: You may request a copy of all personal data bbwin holds about you at any time.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: Subject to legal and regulatory retention requirements, you may request that we permanently delete your personal data from our systems.
• Right to Restrict Processing: You may ask us to limit how we use your data in specific circumstances, such as while a complaint is being investigated.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, and we will honour that request without question.

We aim to respond to all data rights requests within 30 calendar days of receipt. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you of the extension.

bbwin retains your personal data for as long as your account remains active or as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory compliance obligations. Account data is generally retained for a minimum of 5 years following account closure to comply with anti-money laundering regulations and other applicable laws.

Once the applicable retention period has expired and there is no longer a legal basis for holding your data, bbwin will securely delete or anonymise it so that it can no longer be associated with your identity.

The bbwin platform is strictly restricted to adults aged 21 and above. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information on our platform, we will immediately close the account and delete all associated data.

bbwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users via email or via a prominent notice on the bbwin platform prior to the changes taking effect. The updated policy will carry a revised effective date at the top of this page.

Your continued use of the bbwin platform after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bbwin handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related inquiries in a timely and transparent manner.

Email us at: [email protected]